Small Business Information
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Next Small Business Topic : Dig Deep for Small Business Ideas Before You Start the Wrong Business - If you're serious about wanting to start a business, the first thing you want to do is take the time to understand what really makes you tick. Where do you get your drive? What gets you in a "zone?"However, there's a lot more to figuring out the BEST business idea that will make you more money and give you more freedom to enjoy more success ...[ read more]
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What Your Small Business Can Learn From The Doctor
Most doctors never distinguish the difference between customers and patients. That's why they have waiting rooms instead of reception areas. Walk into most any doctor's office and you'll see numerous chairs -- typically full of people waiting to see the doctor -- and signs that tell you what you can't do or must do (e.g., you must wait 3 days for a referral, you must present co-pay before seeing the doctor). On top of that, doctors have the best gatekeeper's in the world -- not to keep salespeople away, but to keep the patients (customers) at bay. What other business could not only survive but thrive by conducting themselves the way many doctor's offices do? Not many if any at all. You certainly couldn't keep my clients waiting outside your business for an hour when they have an appointment -- you'd be out of business! So what can your small business learn from this? - If you have a reception area, make sure your clients or customers are made to feel like they are important to your business. This area should match the look and feel of what your company values. - It's a good thing to have policies and procedures, but don't post it on signs all around your office for the world to see. - Make sure the first person your customers find when they visit your office is the "Creator of Great First Impressions," not the gatekeeper. Denise O'Berry helps small business owners take action to grow their business. Find out more at http://www.smallbusinessmatters.com
Related Products For Download: Read Next : Dig Deep for Small Business Ideas Before You Start the Wrong BusinessIf you're serious about wanting to start a business, the first thing you want to do is take the time to understand what really makes you tick. Where do you get your drive? What gets you in a "zone?"However, there's a lot more to figuring out the BEST business idea that will make you more money and give you more freedom to enjoy more success ...
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